Shipping
Processing & Delivery Times
We aim to process and dispatch all orders within 1–5 working days after receiving your payment. Orders are handled from Monday to Friday between 9:00 AM and 5:00 PM (GMT).
Please note that this is an estimated processing time. During public holidays, sale periods, sample sales, or other promotional events, processing and shipping times may be longer than usual.
Shipping Policy
We offer free standard shipping on all orders over €150 (after discounts, excluding shipping fees and duties).
We currently ship to the following countries:
The Netherlands, Belgium, Germany, Norway, France, Switzerland, United Kingdom, United States, Austria, Sweden, Denmark, Spain, and Portugal.
For more detailed information on shipping methods, delivery times, and costs, please see the table below.
Shipping Rates & Delivery Times
| Country | Delivery Method | Estimated Delivery Time (Working Days) | Cost |
|---|---|---|---|
| Netherlands | Standard Delivery | 1–3 | €5.99 (Free above €150) |
| Belgium | Standard Delivery | 1–3 | €10.00 (Free above €150) |
| France | Standard Delivery | 1–5 | €10.00 |
| Germany | Standard Delivery | 1–5 | €10.00 |
| Norway | Standard Delivery | 1–5 | €24.99 |
| Sweden | Standard Delivery | 1–5 | €24.99 |
| Switzerland | Standard Delivery | 1–5 | €24.99 |
| Denmark | Standard Delivery | 1–5 | €24.99 |
| United Kingdom | Standard Delivery | 1–10 | €20.00 |
| United States | Standard Delivery | 1–10 | €19.99 |
| Spain | Standard Delivery | 1–5 | €10.00 |
| Portugal | Standard Delivery | 1–5 | €10.00 |
| Middle East | Standard Delivery | 1–10 | €30.00 |
Note: Duties, customs fees, and import taxes are not included in the above rates and may be charged separately by the destination country’s customs authority.
International Shipping Methods
We ship international orders using DHL Express or UPS, depending on the destination and service availability.
All international shipments are sent excluding duties and taxes (“Delivered Duty Unpaid – DDU”).
This means that any applicable customs fees, import duties, or taxes must be paid by the recipient upon delivery.
Return to Sender
If an order is returned to us due to unpaid customs duties or taxes, or because the delivery address was incorrect or the parcel was not collected, we will refund the item cost only, minus any return shipping fees or charges incurred by the courier.
Please note that the original shipping cost is non-refundable.
Address Changes & Tracking
Once an order has been placed, we cannot modify or change the shipping address, as processing begins immediately after payment confirmation.
You will receive a shipping confirmation email containing your tracking number once the order has been dispatched. Tracking information typically becomes active within one business day after the carrier has processed the shipment.
Customers are responsible for providing the correct delivery address and ensuring they are available to receive the shipment at the stated delivery location.
Legal Compliance Notice
This delivery and shipping policy is prepared in accordance with the EU Consumer Rights Directive (2011/83/EU) and the ACM guidelines on transparency and consumer information. All timeframes are indicative and do not constitute a legally binding guarantee, except where explicitly stated otherwise.
Returns
FAQ
At The Girl Wearing, we offer a 14-day return period starting from the day you receive your order. Within this period, you may return your item without stating a reason, provided it meets our return conditions.
The 14-day period begins on the day you, or a third party designated by you (other than the carrier), physically receive the item. We understand that sometimes a purchase may not fully meet your expectations, and therefore, you have the right to return the item within this period and receive a refund if preferred.
Condition of the item: the item must be unworn, unwashed, and undamaged.
Labels and tags: all original labels, hangtags, and brand markings must be intact, undamaged, and attached as delivered.
Signs of use: the item must show no signs of wear, such as makeup stains, deodorant marks, hair, or other visible dirt.
Odors: the item must not contain any perfume, smoke, or body odor.
Alterations: the product must not have been customized, altered, resized, or modified in any way.
Packaging: the item should be returned in its original packaging, preferably the plastic protective bag provided upon delivery.
Identification: the order confirmation and/or return number must be clearly included inside the parcel.
Return period: the item must be returned within 14 days of receipt of the order.
Damage or negligence: items damaged due to negligence, improper care, or intentional harm will not be accepted.
Promotional items: for promotions such as “Buy One Get One Free,” all products from the promotion, including any free gifts or accessories, must be returned together.
Exclusions: personalized or customized products, as well as items that do not match the original order, will not be accepted.
Non-compliance: returns that do not meet the above conditions will not be processed and may be returned to the sender.
Submit your return request via our return portal
Steps:
Register your return through the portal.
Select the items you wish to return.
Choose between a refund or store credit.
Choose your carrier, print the return label, and ship the package
If an item arrives damaged or incorrect, please report this within 48 hours of receipt via our customer service:
📩 support@thegirlwearing.com
Always include your order number and clear photos of the issue. We will review your report and, in accordance with consumer protection laws, provide an appropriate solution such as a replacement, repair, or refund.
Returns from the following regions are not accepted: the Middle East, the United States, the United Kingdom, Switzerland, and Norway.